Refund Policy - juffly 

Refund Policy

Welcome to juffly ! We value our customers and strive to provide the best food delivery experience. This Refund Policy outlines the terms and conditions under which refunds may be requested, processed, and approved. By using juffly , you agree to the terms set forth in this policy.

Eligibility for Refunds

Refunds are only provided under specific circumstances. These include but are not limited to:

• The order was not delivered within the estimated time due to issues attributable to juffly or the vendor.
• The delivered food items were incorrect, missing, or damaged.
• The quality of the food does not meet the expected standards (e.g., stale, spoiled, or contaminated).
• Double charges or unauthorized transactions on your payment method.

Non-Refundable Scenarios

Refunds will not be processed under the following conditions:

• Change of mind or incorrect address provided by the user.
• The food was not consumed in a timely manner, leading to its deterioration.
• Force majeure events such as natural disasters, strikes, or unforeseen circumstances.
• Failure to collect the order despite delivery attempts made by the delivery personnel.

Process for Requesting a Refund

To request a refund, follow these steps:

• Open the juffly app and navigate to the “My Orders” section.
• Select the order for which you want to request a refund.
• Click on the “Request Refund” button and provide the required details, including a brief explanation of the issue and any supporting evidence (e.g., photos).
• Submit the refund request. You will receive a confirmation email or notification once your request is under review.

Refund Processing Timeline

We strive to process all refund requests promptly. The typical timeline is as follows:

• Review Period: 2-3 business days from the submission of the refund request.
• Approval/Denial Notification: You will be informed via email or app notification.
• Refund Disbursement: Once approved, the refund will be credited to your original payment method within 5-7 business days.

Partial Refunds

In some cases, partial refunds may be issued if only a portion of the order is problematic. This includes scenarios such as:

• Some items were missing, but the rest of the order was accurate.
• The delivery was delayed, but the food was in acceptable condition.

Refunds for Promotional Offers

Refunds for orders placed using promotional discounts, coupons, or credits will only cover the actual amount paid by the user, excluding the value of the discount.

Contacting Customer Support

If you encounter any issues or have questions regarding your refund request, you can reach out to our customer support team:

• Email: support@juffly.com
• Phone: +919664083029
• Live Chat: Available in the juffly app during business hours.

Policy Updates

juffly reserves the right to modify this Refund Policy at any time. Any changes will be communicated via app notifications or updates on our website. We encourage users to review this policy periodically.

Final Notes

Our goal is to ensure a seamless and satisfactory food delivery experience. If you have any suggestions or feedback regarding our Refund Policy, please feel free to contact us. Thank you for choosing juffly for your food delivery needs.

For more information, please visit our Terms and Conditions or Privacy Policy pages.